She is here to help you review your policy, discuss policy changes, help with lender changes, answer billing questions, and so much more. If she cannot assist you, she’ll direct you to the appropriate person.
Oh, and we do not mean to confuse you with names that start with the consonant sound “K” because you still have Craig, Christy, Kara, and now Kelsi. It’s okay that you don’t remember who you spoke to because we made note of it for you. And when you call us by the wrong name, just laugh with us and have fun with it.