Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
“Just to let everyone know what great service we consistently receive from Penwell. Fairly recently we had a loose object strike us that took flight from a tractor-trailer we were passing on the Interstate. Very fortunately we were all just fine, but the level of damage to our vehicle was in excess of the vehicle’s value, so it was declared a total loss. At the outset, we advised Penwell of the incident, and Christy Spalding, Penwell’s Claims Manager held our hand thru the entire ordeal. She communicated with the insurer as needed, assisted us in achieving final claims resolution, and cheerfully advised us on and facilitated the steps needed to complete the claim. Thank you, Christy!”
“Penwell is the agent for the insurance companies that insure our houses, cars, boats, and wave runners. We recently had a home property claim. Penwell has a claims specialist, Christy, that coordinated the efforts between myself and the insurance company. Everything was handled very professionally and pleasantly. Christy did a great job of following up until the job was completely finished. The claim was handled to my satisfaction, both monetarily and service-wise.”
“Excellent customer service and communications. Very responsive to questions. Perhaps not the least expensive insurance but certainly the best coverage and service. Sometimes, one gets what one pays for. My last insurance company, a famous national name, denied coverage on 2/3 of the roof from hail damage and had remote options for minor fender bender repair forcing me to travel a good distance. Penwell and Erie did not do that. Highly recommend them and have them for our children and friends.”
“This was truly a great experience. Heather answered all the questions we had and was very upfront about any concerns with shifting our coverage over. Her communication was top notch and the office staff was excellent as well. The rates were lower for better coverage on our home and auto insurance as well! I wish we would have moved sooner.”